The majority of our support contracts are accompanied by service level agreements to ensure that you, the customer, can rest assured that your problems will be resolved within a reasonable period of time. If a problem arises on your PC or server, we can remotely manage it without having to send an engineer to your location.
Basic
- Unlimited remote / telephone support
- Unlimited remote administration tasks
- Guaranteed 4 working hour remote response
- Guaranteed 8 working hours response
- Remote Clearance of viruses and malware
POPULAR
Premium
- Unlimited Onsite Callouts to PCs
- Unlimited Remote support
- Unlimited Remote Administration tasks
- Guaranteed 4 working hour remote response to critical faults
- Guaranteed 8 working hours response
- Diagnosis of printer faults and PC accessory faults
- Data recovery from backup
- Clearance of viruses and malware with associated system re-builds / repairs
Ultimate
- Unlimited Onsite Callouts to Server & PCs
- Unlimited Remote support
- Unlimited Remote Administration tasks
- Guaranteed 4 working hour response to critical faults
- Guaranteed 8 working hours response
- Diagnosis of printer faults and PC accessory faults
- Data recovery from backup
- Clearance of viruses and malware with associated system re-builds / repairs
- Daily remote monitoring of data backup systems (where applicable)
- Daily remote monitoring of servers for errors and warnings
- Daily remote monitoring of viruses and spyware software
Do you have an urgent IT problem? Feel free to contact us for a quote.
CONTACT US TODAY
Let's get in touch
Our staff are ready to help you to keep your IT business safe & ensure high availability.
Business Phone
Phone: + (357) 25-361333
Postal Address
Walter Gropius 21
Limassol 3076
Cyprus
Business Email
Email: info@itsscy.com