IT Support Packages

The majority of our support contracts are accompanied by service level agreements to ensure that you, the customer, can rest assured that your problems will be resolved within a reasonable period of time. If a problem arises on your PC or server, we can remotely manage it without having to send an engineer to your location.

Basic

  • Unlimited remote / telephone support
  • Unlimited remote administration tasks
  • Guaranteed 4 working hour remote response
  • Guaranteed 8 working hours response
  • Remote Clearance of viruses and malware
POPULAR

Premium

  • Unlimited Onsite Callouts to PCs
  • Unlimited Remote support
  • Unlimited Remote Administration tasks
  • Guaranteed 4 working hour remote response to critical faults
  • Guaranteed 8 working hours response
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup
  • Clearance of viruses and malware with associated system re-builds / repairs

Ultimate

  • Unlimited Onsite Callouts to Server & PCs
  • Unlimited Remote support
  • Unlimited Remote Administration tasks
  • Guaranteed 4 working hour response to critical faults
  • Guaranteed 8 working hours response
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup
  • Clearance of viruses and malware with associated system re-builds / repairs
  • Daily remote monitoring of data backup systems (where applicable)
  • Daily remote monitoring of servers for errors and warnings
  • Daily remote monitoring of viruses and spyware software

Do you have an urgent IT problem? Feel free to contact us for a quote.

CONTACT US TODAY

Let's get in touch

Our staff are ready to help you to keep your IT business safe & ensure high availability.

Business Phone

Phone: + (357) 25-361333

Postal Address

Walter Gropius 21
Limassol 3076
Cyprus

Business Email

Email: info@itsscy.com